Account and data deletion
This page explains how to delete your Freezr account and related cloud data. The controller is Smartklik, Marko Lovrić s.p. For general privacy information, see our Privacy Policy.
1. Who can request deletion
Any registered Freezr user (email/password or Google sign-in) may request deletion. Send the request from the email address linked to your account so we can verify your identity.
If you use Freezr without an account, your data stays on your device only. There is no cloud account to delete — remove data in the app or uninstall the app.
2. What we delete
After we confirm your request, we usually delete (within 30 days):
- your Firebase Authentication account,
- your Firestore user document at
users/{your UID}, - household membership and subscription metadata we store,
- synced household inventory in the cloud if you were the only member or owner.
3. What is not deleted automatically
- On-device data (local SQLite) — remains until you delete it or uninstall the app.
- Google Play purchase and subscription records — retained by Google. See Google Play data support.
- Shared households — if others remain in the household, only your membership is removed; household inventory stays for other members.
- Google analytics / technical logs may be retained for a limited time under Google’s policies, separate from your Freezr account.
4. Before you delete — cancel your subscription
Important: Deleting your account does not cancel Google Play auto-renewal. Cancel any active subscription in Google Play → Payments & subscriptions → Subscriptions before requesting deletion.
5. How to request deletion
Email us at:
Include:
- a clear request to delete your Freezr account,
- your registered email address (send from that address).
We will confirm receipt and complete deletion after identity verification, usually within 30 days.
6. Controller contact
Smartklik, računalniško programiranje in svetovanje, Marko Lovrić s.p.
Goriče 30, 4204 Golnik, Slovenia
Company ID: 7508417000 · VAT ID: SI91312434
Email: support@freezr.smartklik.si