Account and data deletion
This page explains how to delete your Freezr account and related cloud data on iOS. The controller is Smartklik, Marko Lovrić s.p. For general privacy information, see our Privacy Policy (iOS).
1. Who can request deletion
Any registered Freezr user (email/password or Sign in with Apple) may request deletion. Send the request from the email address linked to your account so we can verify your identity. If you used Sign in with Apple with Hide My Email, use that private relay address.
If you use Freezr without an account, your data stays on your device only. There is no cloud account to delete — remove data in the app or uninstall the app.
2. What we delete
After we confirm your request, we usually delete (within 30 days):
- your Firebase Authentication account,
- your Firestore user document at
users/{your UID}, - household membership and subscription metadata we store,
- synced household inventory in the cloud if you were the only member or owner.
3. What is not deleted automatically
- On-device data (local SwiftData inventory) — remains until you delete it or uninstall the app.
- App Store purchase and subscription records — retained by Apple. See Apple billing support.
- Shared households — if others remain in the household, only your membership is removed; household inventory stays for other members.
- Technical server logs may be retained for a limited time under hosting provider policies, separate from your Freezr account.
4. Before you delete — cancel your subscription
Important: Deleting your account does not cancel App Store auto-renewal. Cancel any active subscription in Settings → [your name] → Subscriptions before requesting deletion.
5. How to request deletion
In the Freezr iOS app (recommended)
- Open Account.
- Tap Delete account and confirm.
This calls our server to remove your Auth account and linked cloud data. Local inventory on the device is kept.
Or by email
Email us at:
Include:
- a clear request to delete your Freezr account,
- your registered email address (send from that address),
- note that you use the iOS app if relevant.
We will confirm receipt and complete deletion after identity verification, usually within 30 days.
6. Controller contact
Smartklik, computer programming and consulting, Marko Lovrić s.p.
Goriče 30, 4204 Golnik, Slovenia
Company ID: 7508417000 · VAT ID: SI91312434
Email: support@freezr.smartklik.si