Terms of Service
These terms govern your use of the Freezr iOS app and related services. The service provider is Smartklik, computer programming and consulting, Marko Lovrić s.p. (“provider”, “we”, “us”). By using the app you enter into an agreement with the provider and accept these terms and our Privacy Policy (iOS). Apple’s media services terms and Licensed Application End User License Agreement also apply where required by Apple.
1. Service provider
Legal name: Smartklik, computer programming and consulting, Marko Lovrić s.p.
Address: Goriče 30, 4204 Golnik, Slovenia
Company registration no.: 7508417000 · VAT ID: SI91312434
Register entry: Registered in the Business Register of Slovenia (AJPES)
VAT: VAT taxpayer (ZDDV-1).
Email: support@freezr.smartklik.si
Website: https://freezr.smartklik.si
2. Description of the service
Freezr is a home food inventory app (freezer, fridge, pantry, cellar). Basic inventory works without an account and is stored locally on your device. Cloud sync and shared households require an account and an active Pro or Business subscription purchased through the App Store.
3. Plans and pricing
Local use (Free plan) is free. Paid plans on iOS:
- Pro — monthly or yearly subscription (up to 5 household members)
- Business — monthly or yearly subscription (up to 25 household members)
The final price (including any taxes charged by Apple) is always shown in the app and on the App Store at checkout. As the service provider we are a VAT taxpayer (ZDDV-1); for App Store in-app purchases Apple typically acts as merchant of record and may charge VAT according to Apple’s rules for your country. Prices may change according to the App Store listing with prior notice where required.
4. Subscription, payment, and in-app purchases
Paid subscriptions on iOS are purchased only in the app via the Apple App Store (StoreKit / in-app purchases). This website does not accept card payments and does not sell subscriptions directly.
- Merchant of record for App Store purchases is Apple (or its local affiliate). Apple’s terms also apply. We provide the Freezr digital service; payment processing, billing, and receipts are handled by Apple.
- Auto-renewal: Subscriptions renew automatically at the end of each billing period (monthly or yearly) and are charged via your Apple ID payment method until you cancel.
- Receipts: Payment confirmations and transaction history are provided by Apple (e.g. App Store purchase emails, or reportaproblem.apple.com / Apple ID purchase history). We do not issue separate invoices for App Store in-app purchases.
- When a subscription expires, sync stops; local data on the device remains.
- For refunds, billing disputes, and payment issues, contact Apple Support first.
5. Cancelling a subscription
Cancel in Settings → [your name] → Subscriptions, or manage subscriptions in the App Store account settings. Cancellation takes effect at the end of the current billing period. For help, email support@freezr.smartklik.si.
6. Right of withdrawal (EU consumers)
Under EU consumer law, consumers generally have a 14-day right to withdraw from distance contracts without giving a reason.
For digital content or digital services not supplied on a physical medium that begin immediately after purchase, you may lose this right if you explicitly consent to immediate performance and acknowledge that you lose the right of withdrawal. You typically confirm this in the App Store purchase flow. For ongoing subscriptions, cancel as described in section 5; cancellation takes effect at the end of the current billing period unless Apple’s terms or mandatory law provide otherwise.
7. Account and household
- Create an account with a valid email and secure password, or use Sign in with Apple.
- You are responsible for activity under your account.
- The household owner manages the subscription, invite codes, and household membership.
- Household members see synced inventory according to the plan.
8. Acceptable use
You must not misuse the service, including:
- unauthorized access to other households or data,
- bypassing payment limits,
- automated data harvesting without permission,
- use that overloads infrastructure.
We may suspend or terminate sync access for violations.
9. Intellectual property
The app, Freezr brand, UI, and code belong to the provider or licensors. You receive a non-exclusive, non-transferable license for personal (or business, on Business) use under these terms. Inventory content you enter remains yours.
10. Limitation of liability
We provide the service with reasonable care. We do not guarantee uninterrupted operation or sync. To the extent permitted by law, we are not liable for indirect damage, lost profits, or data loss due to user error, device failure, or third-party services (Apple, Google/Firebase). For paid services, our liability is limited to the amount you paid in the last year. This limitation does not apply if we caused damage intentionally or through gross negligence.
11. Cookies and this website
This website is static and does not use tracking cookies. See the Privacy Policy (iOS).
12. Complaints, ADR, and the EU ODR platform
For complaints about the app, contact support@freezr.smartklik.si. For payment and refund issues, also contact Apple.
Alternative dispute resolution (ADR): We do not recognize any ADR body for out-of-court consumer dispute resolution. We nevertheless handle complaints in good faith.
EU consumers may use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. For payment disputes Apple is often the relevant party.
13. Governing law
These terms are governed by the laws of Slovenia. Mandatory consumer protection rules of your EU country of residence also apply where required. Courts in Kranj, Slovenia have jurisdiction unless mandatory consumer law provides otherwise.
14. Changes
We may update these terms. The effective date will be shown on this page. Continued use after publication constitutes acceptance where permitted by law.